Shipping policy

Shipping & Delivery Policy

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Processing time typically takes 1–3 business days (excluding weekends and public holidays).

  • Orders placed after business hours may be processed on the next working day.

2. Shipping Locations

We currently deliver to selected locations based on courier availability. Delivery coverage may vary depending on your region.

Customers must ensure their shipping address and contact details are accurate at checkout to avoid delivery delays.

3. Delivery Time

Estimated delivery times depend on your location:

  • Local Deliveries: 2–5 business days

  • Outside Local Area / Nationwide: 3–10 business days

Delivery times are estimates and may vary due to logistics conditions, weather, holidays, or courier delays beyond our control.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on delivery location and order size.

  • Any applicable delivery charges will be clearly displayed before payment is completed.

5. Order Tracking

Where tracking is available, customers will receive shipping or tracking details via email or SMS once the order has been dispatched.

6. Delivery Attempts

Courier partners may attempt delivery more than once. If delivery fails due to incorrect address details or customer unavailability, additional shipping charges may apply.

7. Delayed or Lost Shipments

While we work with reliable delivery partners, delays may occasionally occur. If your order has not arrived within the estimated timeframe, please contact our support team for assistance.

8. Damaged Packages

If your package arrives visibly damaged:

  • Please report it within 48 hours of delivery.

  • Provide photos of the package and product to help us resolve the issue quickly.

9. Order Responsibility

Risk of loss or damage transfers to the customer once the order has been successfully delivered to the provided address.

10. Contact Us

For shipping inquiries or delivery support:

Email: hamadalla2@gmail.com
Website: https://delighthomeslimited.com/