Refund policy

Refund & Return Policy

1. Return Eligibility

Customers may request a return if:

  • The item received is damaged, defective, or incorrect.

  • The product is unused, unworn, and in its original condition.

  • The item is returned with original packaging, tags, and accessories (where applicable).

Return requests must be made within [5] days of receiving the order.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged items caused by customer handling

  • Customized or special-order products

  • Clearance or final-sale items (unless defective)

3. Return Process

To request a return:

  1. Contact our support team with your order number and reason for return.

  2. Provide photos if the item is damaged or incorrect.

  3. Wait for return approval and instructions before sending the item back.

Items returned without approval may not be accepted.

4. Refunds

  • Refunds are processed after the returned item has been received and inspected.

  • Approved refunds will be issued to the original payment method.

  • Processing times may vary depending on payment providers or banks.

5. Exchanges

If you receive a defective or incorrect product, we may offer an exchange subject to product availability.

6. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the return is due to our mistake (wrong or defective item).

  • Original shipping fees are non-refundable unless the error was caused by us.

7. Order Cancellation

Orders may be cancelled only before shipment. Once an order has been dispatched, cancellation is no longer possible and the return process must be followed.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly.

9. Refund Processing Time

Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider.

10. Contact Us

For return or refund requests, contact:

Email: hamadalla2@gmail.com
Website: https://delighthomeslimited.com/